What time do your tours return to Perth?
Our Indulgence, Indulgence with Cruise and Afternoon Delights Tours return from the Swan Valley via the Swan Valley Visitor Centre, Burswood & Perth CBD between 5.00 – 5:30pm.
Our Cruising the Swan, 2 way Cruise & Afternoon Delights Cruise Tours returns to Old Perth Port, Barrack Square around 4:45pm.
What time do your tours return to Perth?
Our Indulgence, Indulgence with Cruise and Afternoon Delights Tours return from the Swan Valley via the Swan Valley Visitor Centre & Burswood to Barrack St Jetty between 5.00 - 5:30pm. Our Cruising the Swan, 2 way Cruise & Afternoon Delights Cruise Tours returns to Barrack sy Jetty at 5pm.
When do you run your day tours?
We run our tours on Friday, Saturday, Sunday and Wednesday(Seasonal). We are closed on Good Friday, Christmas Day, Boxing Day, New Year's Day and the morning of Anzac Day. Public Holidays are subject to availability.
Are your tours just for visitors to Perth?
Definitely not! We have a surprising number of Perth residents coming out with us on our day tours to sample what the Swan Valley has to offer. We also provide an extensive range of packages for social groups, corporates, hen's parties, birthdays or just a group of friends wanting to spend the day in the Swan Valley without someone having to be the designated driver. Please refer to the Charter Packages menu above for more details.
Can I bring my baby on the tour?
Yes you can bring your baby on the tour however please be aware that we do not have any anchors for capsules or other baby seats You must carry babe in arms You only can bring baby on board if you the parent/ guardian accept that we Swan Valley Tours & the driver cannot accept any liability in case of an accident Strollers & Prams are not allowed due to space restrictions Please ensure that you let us know at time of booking.
Can I drink on the coach?
No alcohol is permitted to be consumed on the vehicle in accordance of the Liquor Licensing Act 119(4) (a).
As our commitment to be responsible hosts and to protect our Tour Operators licence, we do not allow eskies brought onto the coach. Water is supplied at each venue. Wine bought during the course of the day will be kept in a safe place and handed back at the end of tour. If alcohol is opened/consumed on the coach, the driver is authorised to stop the tour and ask those offending (or all) passengers to disembark immediately. There will be no refund of any part of the tour that has not been completed due to this occurrence.
Please be aware that the venues also have a duty of care to all guests and will not accept anti-social behaviour. They have the right to exercise their discretion not to serve individuals or groups alcohol and to ask people to leave their premises. Our commitment is for you to have an enjoyable and safe outing in the Swan Valley with due regard to the venues and to the members of the public.
Can you cater for my special dietary requirements?
Yes, we can cater for vegetarians, vegans & celiacs, please ensure you advise us of your dietary requirements at time of booking.
Do I have to book?
Yes, you will need to book to reserve you place on our tours.
Do you cancel your tours?
On occasion we do have to cancel tours, this can be due to us not reaching our minimum numbers to run the tour or sometimes in winter the cruises can be cancelled due to bad weather or high tides. If this happens we will transfer you to a different tour that is confirmed or worst case scenario offer a full refund.
Do you have wheelchair accessibility?
No, our coaches don't have wheelchair access or storage.
Do you pick up from the Vines Resort?
Unfortunately due to logistics we do not. You will have to make your own way to either: The Swan Valley Visitor Centre Guildford, located on the corner of Meadow & Swan St.
How do I book one of your Tours?
You can either book via the Internet (on this site) or through one of the Swan Valley Tours team by telephone (the numbers are at the top of the screen)
Should I have lunch before I go on the Afternoon Delights Tour?
Yes, we would recommend having lunch before this tour, as it is not provided and you will be having substantial tastings.
What Awards have you won?
We are very proud of how we are assessed by our peers. We have been recommended by the New York Times and have one the following;
Trip Advisor – Certificate of Excellence 2014, 2015.
Viator Travel Awards – Best Local Operator 2014.
Hanson Swan Business Awards - Walk of Fame Inductee 2015
Hanson Swan Business Awards – Tourism Winner: 2012, 2013 & 2014
Hanson Swan Business Awards – Tourism Finalist: 2011
Hanson Swan Business Awards – Website & Online Services Winner: 2009, 2012, 2013 & 2014
Hanson Swan Business Awards – Quality Customer Service Finalist: 2012, 2013
Hanson Swan Business Awards – Business of the Year Finalist: 2012, 2013 & 2014
WA Tourism Awards – Gold Medal Winner: 2007
WA Tourism Awards – Finalist: 2008 & 2009
What clothing should I wear?
Smart casual dress is appropriate.
What is the Open Wine Bar?
On the following tours - Cruising the Swan, Taste of the Valley Cruise & Afternoon Delights cruise, there is an Open Wine Bar located at the back of the boat offering complimentary wine. Beer/spirits extra. Eftpos is available.
What is your cancellation policy and booking conditions for your daily tours?
Cancellation Policy: Swan Valley Tours reserve the right to cancel tours due to insufficient passenger numbers. Swan Valley Tours shall not be liable for any injuries, illness, damage, loss or delay that may be caused to the passenger and/or their belongings whilst on tour. Full payment or credit card details are required to confirm a booking. Cancellation fee is 100% within 24 hours for coach tours & 72 hours for cruise tours.
Booking conditions: Full Payment or Credit Card details are required to confirm booking. Gift Vouchers excluded. Swan Valley Tours reserves the right to cancel tours due to insufficient bookings being received. Every effort is made to provide the best touring experience, but no liability is accepted for any illness, injury, delay, inconvenience, loss or damage whilst on tour. Please note that in accordance of the Liquor Licensing Act 119(4) (a) no alcohol is permitted to be consumed on the vehicle. Wine bought during the course of your tour will be kept in a safe place and handed back when you disembark at the end of tour.
Swan Valley Tours is a responsible host. For the comfort and safety of all our guests, drunkenness and unruly behaviour will not be tolerated. The driver is authorised to ask any passenger displaying inappropriate behaviour to disembark immediately. There will be no refund for any part of the tour that has not been completed due to this occurrence.
What nationalities do you cater for?
Over the years, we have had guests from 39 countries visit the Swan Valley with us. Please keep in mind our commentary is in English (Australian).
What sort of vehicles do you operate?
On the Day Tours, we run 13, 24 and 35 seater coaches, so you're not lost in a big group. We choose our vehicles with your comfort and visibility in mind. For charters, we offer everything upto 60 seater coaches.
Where do your tours leave from?
Our Coach collections depart Barrack st Jetty Perth (outside Captain Cook Cruises), Burswood (Riverside Entrance) at 10:00am and the Swan Valley Visitor Centre. We ask guests to be ready 15mins prior to your departure time. Our Cruise departures leave from Captain Cook Cruises, Barrack st Jetty Perth. Check in starts at 9.00am.
Please refer to your booking documents to find out the time and location specific to you.