- Full Payment is required to confirm your booking (invoice agents exempt). You can reschedule any coach tour up to 24 hours prior to the tour.
- A 1.25% surcharge will apply to payments by Mastercard, Visa, American Express or PayPal. We accept online bank transfers for payments of AUD$250.00 and above. Please quote your booking number as your payment reference. Allow a minimum of four business days for your payment to be received and processed.
Account Name: Vyscot Pty Ltd
ACC 8368 14 186
Note that refunds to an international bank account will incur an AUD$20.00 charge.
- Cancellations within 24 hours for coach only tours and 72 hours for cruise tours are subject to a 100% cancellation fee.
- This applies to No Shows on the day due to incorrect booking dates. Please check your booking details carefully.
- Swan Valley reserves the right to cancel daily tours due to insufficient bookings.
- Every effort is made to provide the best touring experience, but no liability is accepted for any illness, injury, delay, inconvenience, loss or damage whilst on tour.
- In accordance with the Liquor Licensing Act 119(4)(a), no alcohol is permitted to be consumed on the vehicle. Wine brought during the course of the tour will be kept in a safe place and handed back when you disembark at the end of the tour.
- Swan Valley Tours is a responsible host. Please be aware that the venues also have a duty of care to all guests and will not accept anti-social behaviour. They have the right to exercise their discretion not to allow entry and/or not to serve individuals or groups alcohol and/or ask them to leave the premises. This also applies to the cruise component of any tour, Captain Cook Cruises will refuse the boarding of intoxicated passengers. Should any passenger be refused boarding onto the boat, that passenger will be responsible for their own transport home.
- Lost property will be disposed of thoughtfully after 7 days post tour if we have not been contacted by the owner.
Should you have any questions please don't hesitate to call us on (+61) 08 9325 3341 or email [email protected]